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That's weird. SAE is one of the most reliable film music sellers around and i'd be very surprised if they started doing these things as well. Anyone got more info on it or a similar experience?

Hang on, you guys are brothers? Are you sure you don't just have the same surname (like with Jan A.P. Kaczmarek and Jane Kaczmarek)?

haha, yeah we're sure man
Its rather cool to have the same interests as brothers, since we could always share the love we had for filmmusic, movies and games, only in sports does he need to grow

what can I say, I'm blessed

Are you sure this was sold by me, because I'm having a hard time to remember that fact.

Anyway to get back OT, just got an e-mail today from SAE saying they cancelled two items (sorry bud no Sahara for you, no Kameo for me) and they shipped the rest, especially strange since I opened this topic only a few hours ago. What's more, their website still says it's available.

SAE is one of the most reliable stores online - things I have ordered invariably turns up. And, they are very accommodating when it comes to doing last-minute changes (my last-minute change from Rambo to Atomement being a prime example).

But I have noticed that since they took over FSM's catalogue there has been a noticable change in the reliability in their shipping. But I think that this is noticable because their service was always so good then. Order a CD and it would arrive 1 week later...without question. Now, it's a bit more variable. But that is to be expected with their increased workload. For example, I have ordered a couple of used CDs a while back (1-2 weeks?). I still see them listed on their site but my order still hasn't shipped. But this delay is probably due to a boxed set that's related to a particular superhero who wears his underware over his usual clothing (and that boxed set has shipped BTW).

Also, there's an increasing tendency for CDs being listed that they don't have in stock (particularly Asian CDs) and there is no mention that they have to wait for a delivery once an order has been placed. Perhaps I have been unlucky in that these CDs are stocked in low numbers and by the time I order one they have to order from their own supplier. I am sure that keeping their catalogue up-to-date would be a full time job that would be unrealistic to expect.

This isn't meant to be a rant against SAE. I just wanted to highlight that they are a bit slower than before and their service is still miles better than a lot of other stores. They are helpful, courteous and they are still my main outlet for my purchases.

Correct, they are the most reliable, only now recently they have made me notice some slowdown in their deliveries. I always appreciated the fact I never have to pay customs tax, even with orders ranging up to 100 dollars. And deliveries were always fast and without fault. I guess their customer base is always on the rise, so they must be having an increasingly hard time to follow up all the orders, domestically and internationally.

But that won't hurt my enthousiasm when I can buy some hard to find CD, that I can only dream about finding in my worthless country.

I haven't shopped with them before (I usually go through moviemusic.com, but their shipping is slow!).

How quickly can screen archives get stuff overseas?

Usually, from notification of shipping it takes 1 week to arrive.

And if there is any problems their customer service is really very good. They will try and get the problem resolved as quick as possible.

The mail was delivered today, and it included a message that I had to fetch a package at the post office. The message said I had to pay a tax of 25EUR. I assume it is an SAE order that appears to finally have arrived (I made the order in January).

I never had to pay for an SAE package. Has anybody experienced this? This is a lot of money and I'm wondering why that happened? This is just an assumption (I can get in ot Saturday), but I'm looking to see if someone has a similar story?

isn't that because customs intercepted it, saw that the price wasn't equal the weight of the shipment, and in order you have to pay extra now for the difference, something like that?

Oh, and if I'm not mistaken, the moment customs intercept it, don't you have to pay that interception as well?

Yep.

The limits are pretty clearly defined, and almost any package from the US containing more than two CDs is over it.
Customs generally doesn't intercept it. Lucky.
But sometimes they do. And then you pay. Through the nose.
It's a bit of a lottery.

Bregt I can safely say I have never and I do mean NEVER had to pay income tax when I've made an order at SAE, and I've done so lots of times over the past 15 years. They have always printed the maximum amount of 25 dollars on the package, even when the order was 5 times that amount. This seems to be an uncommon mistake on their part.

I once sent them an e-mail complimenting them on the fact.

I only had that with orders I've made at Amazon.com. If I'm not mistaken, never when ordering packages at SA

It's not fair that's for damn sure Bregt